WestJet Airlines In Flight Wi-Fi Usage Pricing & More

WestJet Airlines recognizes this need and provides passengers with inflight WiFi services to keep them connected to work, entertainment, and social media, even at 35,000 feet in the air. 

In this detailed guide, we will explore everything you need to know about using WestJet Airlines’ inflight WiFi network.

From how to connect to the different plans and pricing options, entertainment offerings, supported devices, and helpful customer service information.

How to Connect to WiFi

WestJet makes connecting to inflight WiFi straightforward for passengers. Simply follow these steps:

  1. Ensure your smartphone, tablet, laptop or other device is in Airplane Mode. 
  2. Open the internet browser on your device. Type “westjetconnect.com” into the address bar.
  3. Review the available inflight WiFi plans and select the one you want to purchase. 
  4. Enter your payment information and complete the transaction. Supported payment methods include credit/debit cards, PayPal, and Apple Pay.
  5. Once payment is confirmed, you will be connected to the WestJet Connect WiFi network and can start browsing the web and using apps.

WiFi Pricing and Plans

WestJet offers two main paid inflight WiFi plans to meet the needs of passengers:

Basic WiFi: 

Starting at $8.99 CAD per flight, this plan allows passengers to access email, messaging apps, social media, surf the web and conduct light browsing. The exact price varies depending on flight duration.

Premium WiFi: 

Priced from $16.99 CAD per flight, this plan provides greater bandwidth for activities like streaming music and video. As with the Basic plan, pricing scales based on flight length.

Complimentary Plans

In addition to the paid plans, WestJet also offers free inflight WiFi to its Elite Status flyers. This allows frequent WestJet passengers complimentary access to WiFi on flights.

Payment Methods

Passengers can purchase WestJet’s inflight WiFi plans using major credit cards including Visa, MasterCard, and American Express. Mobile payment methods like Apple Pay and PayPal are also accepted for a seamless payment experience.

What You Can Do with WiFi

WestJet’s inflight WiFi opens up a host of connectivity options for passengers including:

  • Browse the internet, check news and visit websites
  • Access social media platforms like Facebook, Twitter and Instagram
  • Use email and messaging apps to stay in touch
  • Conduct light work and productivity online


However, there are some limitations to note:

  • Bandwidth constraints prevent streaming of video content from services like Netflix, YouTube, etc.
  • Large downloads and system updates are also restricted due to limited connectivity speeds.

Inflight Entertainment

In addition to WiFi access, WestJet also provides a great selection of inflight entertainment options that passengers can enjoy for free. These include:

  • Hundreds of movies, TV shows, and radio available on seatback screens
  • A full music library covering dozens of genres
  • Kid-friendly content to keep younger travelers entertained
  • A real-time inflight chat and texting system to connect with fellow passengers

This expansive entertainment selection means passengers have plenty to keep them occupied, even without purchasing WiFi.

Wi-Fi Service Providers and Aircraft Coverage

WestJet offers WiFi connectivity on much of its modern fleet. This is delivered through partnerships with experienced aviation WiFi providers. Covered aircraft include:

  • Boeing 737 Next Generation (700/800 series)
  • Boeing 737 MAX
  • Boeing 787 Dreamliner

This means WiFi is available on a large number of short, medium and long-haul flights across WestJet’s network. Passengers can review flight specifics during booking to confirm WiFi availability.

Supported Devices 

Most WiFi-enabled personal devices are compatible with WestJet’s inflight WiFi including:

  • Laptops (Windows, Mac)
  • Tablets (iPads, Android tablets)
  • Smartphones (iPhones, Android phones)

Before flying, travellers should ensure their device’s operating system and apps are fully updated to enjoy the best connectivity experience.

Customer Support

WestJet offers excellent customer service to assist passengers with any questions about inflight WiFi:

  • Inflight crew can help connect devices and provide WiFi support
  • Email assistance is available by contacting [email protected]
  • FAQs and support are available on the WestJet Connect portal


What is the max inflight WiFi speed? 

Up to 1.33Mbps Can I get a WiFi refund? Yes, by emailing the support team.

Does WiFi work on all flights? 

It is available on most of WestJet’s Boeing 737 and 787 aircraft 

Is free WiFi offered? 

Complimentary WiFi is provided to WestJet Elite Status flyers


With its easy WiFi purchase and connection process, varied pricing options, expansive entertainment and reliable customer support, 

WestJet offers an excellent inflight connectivity experience. This allows passengers to browse, stream, chat and work seamlessly. For both business and leisure travellers, having access to WestJet’s inflight WiFi is a must to stay connected in the air.

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