Singapore Airlines – In Flight Wi-Fi Usage Pricing & More

Singapore Airlines is cognizant of this necessity and has been leading the curve in offering Inflight Wi-Fi services to enhance the passengers’ journey. 

In this article, we delve into the workings of Singapore Airlines’ inflight Wi-Fi, discussing everything from the connection process, pricing, features, supported devices, and more.

How to Connect to WiFi

If you’re wondering how to access Singapore Airlines’ inflight Wi-Fi, follow this simple guide:

  • Activate Airplane Mode as you board the flight.
  • Select the “KrisWorld” Wi-Fi network on your device.
  • Open a browser and type singaporeair-krisworld.com in the URL bar.
  • Choose a suitable Wi-Fi plan and make the payment.

WiFi Pricing and Plans

Singapore Airlines presents a variety of pricing options tailored to different passenger needs:

1-Hour Surf Plan

  • Enjoy uninterrupted Wi-Fi for one hour at just USD 3.99. Remember, this plan cannot be put on hold.

3-Hour Surf Plan

  • For more time online, go for the 3-hour plan, available for USD 8.99. Like the 1-hour plan, it cannot be paused.

Full Flight Surf Plan

  • Remain connected for the entire flight duration with the Full Flight Surf Plan for USD 15.99.

Complimentary Wi-Fi

  • Certain groups of passengers can enjoy free Wi-Fi:

Suites, First Class, and Business Class: 

  • These premium class passengers receive unlimited complimentary Wi-Fi during the flight.

PPS Club Members and Supplementary Cardholders: 

  • Like the premium passengers, PPS Club members and supplementary cardholders also get unlimited complimentary Wi-Fi.

KrisFlyer Members: 

  • Passengers in Premium Economy and Economy Class can access a free surf session by picking “Complimentary Access” on the portal and providing their details.

Complimentary Wi-Fi Allowance

The complimentary Wi-Fi allowance hinges on your travel class:

Suites, First Class, and Business Class: 

  • Passengers in these classes enjoy unrestricted Wi-Fi.

Premium Economy Class: 

  • KrisFlyer members receive a 3-hour Surf Plan, while Economy Class passengers get a 2-hour Surf Plan.

Non-KrisFlyer Members: 

  • Unlimited Wi-Fi is available in Suites, First Class, and Business Class. However, passengers in Premium Economy or Economy Class do not receive any complimentary Wi-Fi.

Payment Methods

Singapore Airlines provides a seamless payment process for their inflight Wi-Fi services.

You can pay for your chosen plan using a variety of payment methods, including major credit cards and common digital payment services.

What You Can Do with WiFi

Singapore Airlines’ inflight Wi-Fi offers limitless possibilities:

Browse the Web and Use Social Media: Stay updated with the latest happenings, keep up with your social media accounts, and explore the internet at your leisure.

Access Email and Messaging: Maintain contact with friends, family, and colleagues via email and messaging apps.

Bear in mind that there might be streaming limitations and restrictions. Apps like Netflix and YouTube might not be supported.

Inflight Entertainment

  • Apart from Wi-Fi, Singapore Airlines provides a wealth of inflight entertainment options:
  • Movies, TV Shows, Music: During your flight, relish a broad selection of movies, TV shows, and music. There’s something to cater to everyone’s preference.
  • Inflight Chat/Texting: Stay in touch with fellow passengers through onboard chat and texting features. Share your travel stories and connect with new people mid-air.

Wi-Fi Service Providers and Aircraft Coverage

Singapore Airlines collaborates with trusted Wi-Fi service providers to ensure uninterrupted connectivity.

Most of the aircraft in the fleet support inflight Wi-Fi services, barring the Boeing 737-800 NG. So, you can stay connected on the majority of your flights.

Supported Devices

You can connect to inflight Wi-Fi using a range of devices, including smartphones, tablets, laptops, among others.

Whether you’re an iOS or Android user, you can remain connected and transform your flight into a productive and entertaining experience.

Customer Support

If you face any issues or have queries related to Singapore Airlines’ inflight Wi-Fi, customer support is readily available. You can contact the respective service providers for assistance:

FAQs

To help clear common doubts, here are five frequently asked questions about Singapore Airlines’ inflight Wi-Fi:

When can I start using in-flight Wi-Fi? 

Once the aircraft is at cruising altitude, typically above 10,000 feet, inflight Wi-Fi services are available for use.

How much does it cost to use inflight Wi-Fi? 

Depending on your flight destination and duration, you can choose from various packages starting at $3.99 USD.

Is there a speed limit for the Wi-Fi service? 

Yes, depending on factors like aircraft type and location, the Wi-Fi speed may vary. However, it is designed to provide reliable connectivity for browsing and messaging purposes.

Can I stream videos while using inflight Wi-Fi? 

Due to bandwidth limitations, streaming services like Netflix and YouTube may not be available. However, you can still enjoy pre-downloaded content or browse social media platforms.

Is inflight Wi-Fi available on all Singapore Airlines flights? 

While the majority of our aircraft are equipped with inflight Wi-Fi, there may be some exceptions due to operational reasons. We recommend checking the availability during your flight booking process or in the ‘My Bookings’ section on our website.

Is there a time limit for using inflight Wi-Fi? 

Depending on the package purchased, you can enjoy unlimited usage for the duration of your flight. However, please note that the service will automatically disconnect upon landing.

Conclusion

Singapore Airlines is committed to ensuring your inflight experience is as enjoyable and convenient as possible.

Singapore Airlines Wi-Fi service is designed to keep you connected even while you are miles above the ground. 

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