KLM Royal Dutch Airlines – In Flight Wi-Fi Usage Pricing & More

KLM Royal Dutch Airlines, a leading global airline, offers passengers the benefit of staying online during travel through their inflight WiFi services. 

This article delves into KLM’s inflight WiFi offerings, covering connection procedures, costs and plans, device compatibility, entertainment options, and much more.

Connecting to WiFi

Here’s a quick guide to connecting to KLM’s inflight WiFi for a hassle-free online experience:

  1. Activate Airplane Mode on your device for safe operation.
  2. Connect to the “KLM_WiFi” network from your device’s WiFi settings.
  3. Open a web browser after establishing the connection.
  4. Type “connect.klm.com” in the browser’s address bar and hit Enter.
  5. Choose your preferred WiFi plan from the available options.

WiFi Pricing and Plans

KLM has a range of WiFi plans designed to meet varied passenger needs. The plans are reasonably priced, allowing passengers to choose the one that best fits their requirements. Here’s a quick rundown:

Free Messaging: 

  • KLM offers free messaging during the entire flight, allowing passengers to use popular chat apps like WhatsApp, Messenger, and WeChat to stay connected with friends and family.

Surf Pass: 

  • For a fee of €8 for the entire flight, passengers can enjoy web browsing, send and receive emails, and exchange text messages. However, streaming is not recommended with this plan as internet speeds may lead to buffering issues.

Stream Pass: 

  • Priced at €12 for the full flight, the Stream Pass offers comprehensive services. It includes internet access, email and messaging with attachments, and the ability to stream audio and video content for an enhanced inflight entertainment experience.

While these plans are optimised for flights within Europe, KLM offers comparable plans for intercontinental flights, with minor variations in pricing.

Payment Methods

To simplify the WiFi plan purchase process, KLM offers a variety of payment methods, ensuring passengers can select the option most convenient for them.

WiFi Capabilities

KLM’s inflight WiFi service provides passengers with a host of possibilities:

  • Web Browsing: Keep up-to-date with the latest news, check emails, or research your destination right from your seat.
  • Email and Messaging: Stay in touch with loved ones, friends, or colleagues via popular messaging apps and email services.
  • Streaming Limitations: While streaming is available with the Stream Pass, passengers should know that internet speed may lead to buffering. Therefore, consider your streaming needs accordingly.

Inflight Entertainment

In addition to internet connectivity, KLM offers a variety of inflight entertainment options:

  • Movies and TV Shows: A selection of films and TV shows is available for passengers’ viewing pleasure.
  • Music Options: A wide range of music genres is accessible for passengers’ listening delight.
  • Inflight Chat/Texting: Passengers can connect with others on the same flight via inflight chat and texting services.

Wi-Fi Service Providers and Aircraft Coverage

KLM collaborates with WiFi service providers to ensure smooth connectivity. The availability of WiFi and specific providers may vary according to the aircraft type and route. To verify availability on your flight, consult KLM’s website or the onboard portal.

Supported Devices

KLM’s WiFi service is compatible with a wide array of devices, including smartphones, tablets, and laptops. Thus, passengers can effortlessly connect and enjoy continuous connectivity throughout their journey.

Customer Support

Should passengers face any issues with the inflight WiFi, KLM offers customer support to facilitate problem resolution. The airline’s commitment is to provide a smooth and pleasurable experience for all passengers.


Let’s tackle some frequently asked questions about KLM’s inflight WiFi services:

Can I concurrently use KLM’s inflight WiFi on multiple devices? 

The general rule is that each purchased WiFi voucher is applicable for one device at a time. For simultaneous usage on multiple devices, you might have to purchase additional vouchers or switch your internet connection amongst devices.

What is the speed of KLM’s inflight WiFi? 

The inflight internet speed might not be as high as terrestrial internet due to the nature of airborne WiFi. You can comfortably browse, email, and chat, but streaming might encounter some buffering depending on network conditions.

Are there any time restrictions on the Surf Pass for intercontinental flights? 

The Surf Pass for intercontinental flights comes as a 1-hour voucher and a full-flight voucher. You can select the one that best meets your requirements. The 1-hour voucher provides limited-time connectivity, while the full-flight voucher offers seamless access throughout the flight.

Can KLM’s inflight WiFi cater to online gaming or video conferencing? 

KLM’s inflight WiFi is primarily tailored for browsing, emailing, and standard internet usage. It might not be optimal for real-time online gaming or high-definition video conferencing due to potential latency and bandwidth constraints.

Do I need any particular apps or software to utilize KLM’s inflight WiFi? 

There is no need to download any supplementary apps or software to access KLM’s inflight WiFi. Connection is direct via your device’s web browser at “connect.klm.com.”


By offering reliable and affordably priced inflight WiFi services, KLM Royal Dutch Airlines aims to enhance the overall travel experience for its customers. 

With a variety of WiFi passes and excellent customer support, passengers can stay connected and make the most out of their journey with KLM. So sit back, relax, and stay connected with KLM’s inflight WiFi! Happy travels!

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