JetBlue Airways In Flight Wi-Fi Usage Pricing & More

JetBlue Airways, one of the major US-based airlines, offers a robust inflight connectivity and entertainment service called Fly-Fi.

This service allows JetBlue passengers to stay connected and entertained from gate to gate.

JetBlue launched Fly-Fi in 2013 and was one of the first airlines to offer free inflight WiFi. 

The service is available on all JetBlue flights across the airline’s route network of over 100 destinations in the US, Caribbean, Latin America and Europe. 

Fly-Fi allows passengers to text, browse the web, stream entertainment and more. Read on to learn all about JetBlue’s inflight WiFi service.

How to Connect to Fly-Fi

Connecting to Fly-Fi is quick and easy. Follow these steps:

  • Turn on Airplane Mode on your device. 
  • Connect to the “Fly-Fi” wireless network. This network will be available after boarding the aircraft.
  • Launch your internet browser and navigate to www.flyfi.com. This will redirect you to the Fly-Fi portal.
  • Accept the terms and conditions. Some basic information like email and flight details may need to be entered.
  • You’re now connected! The WiFi is completely free so no payment or login is required.

WiFi Pricing and Plans

JetBlue offers Fly-Fi completely free of charge for all passengers. There are no data caps or time limits. This free inflight WiFi sets JetBlue apart from other airlines that charge $5-$10 per device per flight.

Certain elite status members on JetBlue’s TrueBlue loyalty program get additional Fly-Fi benefits like free messaging apps and faster speeds.

For example, Mosaic members can use iMessage, WhatsApp and Facebook Messenger at no extra cost.

Payment Methods

Since Fly-Fi is free, no payment method is needed. For purchasing inflight amenities like food or headphones, JetBlue accepts major credit cards both chip/pin and contactless payments like Apple Pay.

What You Can Do with Fly-Fi

Fly-Fi provides basic internet connectivity for activities like:

  • Web browsing and accessing social media
  • Email and messaging
  • General productivity like documents and presentations

Video calling services like FaceTime may be laggy or not functional due to bandwidth limitations at 35,000 feet. Streaming video and music is also restricted and not possible through Fly-Fi.

JetBlue does offer free inflight live TV and on-demand entertainment, detailed in the next section.

Inflight Entertainment

JetBlue also provides a huge library of inflight entertainment. Passengers can enjoy:

  • 150+ channels of live TV with DirecTV
  • 700+ episodes of TV shows
  • Over 100 movie options
  • Radio stations through SiriusXM

Seatback screens are available on most aircraft allowing passengers to easily browse and select entertainment. Bring your own headphones or purchase JetBlue brand earbuds onboard.

JetBlue also offers an inflight chat feature allowing passengers to message other travelers on the same flight. This is available through the seatback screen or JetBlue mobile app.

WiFi Service Providers and Aircraft Coverage

The technology powering Fly-Fi is provided by ViaSat Inc. and the Collins Aerospace ARINC network. Satellite internet offers better coverage and speed compared to ground-based antenna networks.

Fly-Fi is available on JetBlue’s entire fleet of over 250 aircraft. Both Airbus A320s and A321s offer the service. Some older aircraft may have slower speeds than newer planes with ViaSat’s latest technology.

Supported Devices

Fly-Fi can be accessed on any WiFi-enabled device including:

  • Laptops and tablets
  • Smartphones
  • Ereaders and handheld gaming devices

Fly-Fi works with iOS, Android, Windows, MacOS and ChromeOS devices. Remember to disable cellular data for your device to connect properly.

Customer Support

If you need any assistance connecting to or using Fly-Fi inflight, press the call button to speak to a flight attendant. You can also reach out to @JetBlue on Twitter for help.

After the flight, further customer support is available by contacting:

JetBlue Customer Support

Frequently Asked Questions

Here are answers to some commonly asked questions about JetBlue’s Fly-Fi service:

Is Fly-Fi really free on all flights?

Yes, Fly-Fi is entirely free with no catches. All passengers on any JetBlue flight can connect without paying.

Why is Fly-Fi free when other airlines charge for inflight WiFi?

JetBlue is focused on offering an exceptional passenger experience. Free WiFi and entertainment help differentiate JetBlue and builds brand loyalty.

Can I stream Netflix or other video?

Unfortunately video streaming is restricted and not possible over Fly-Fi due to limited bandwidth at high altitudes. But there are tons of free movies/TV available.

How can I get faster Fly-Fi speeds?

Elite TrueBlue Mosaic members receive priority access to faster connection speeds where available. Higher membership status provides more inflight benefits.

Is Fly-Fi available on international routes?

Yes, Fly-Fi is offered on JetBlue flights throughout the Americas and even transatlantic routes to Europe. Some partner airlines may not offer WiFi.

Conclusion

JetBlue’s Fly-Fi brings free gate-to-gate WiFi and extensive entertainment options to the skies. This robust connectivity and generous offering sets JetBlue apart from competitors when it comes to inflight amenities. 

Fly-Fi provides the ability to stay in touch through messaging, email and web browsing. With improvements in satellite technology, inflight WiFi speed and quality will only continue to enhance.

Leave a Comment