Japan Airlines (JAL) – In Flight Wi-Fi Usage Pricing & More

Airlines of today, like Japan Airlines (JAL), are ever-adapting to make your flight smoother and more enjoyable. 

One of these nifty features is inflight Wi-Fi, so you can stay in touch with the world while flying high in the sky. 

Let’s dive into what JAL’s inflight Wi-Fi is all about, from connecting to it, the costs involved, the services you can access, and much more.

Easy-Peasy Wi-Fi Connection

Connecting to JAL’s inflight Wi-Fi is as easy.

  1. Switch on Wi-Fi: Just make sure your device is in airplane mode. Once the cabin crew says it’s okay to use electronic devices, switch on your Wi-Fi.
  2. Hop onto the Network: You’ll find the “Japan Airlines” network in your device’s Wi-Fi settings. Click it to get connected.
  3. Open Your Browser: The Wi-Fi page should show up when you open your internet browser. If not, just enter this URL: http://jal-wifi.com.
  4. Follow the Steps: The portal page will give you instructions to proceed to payment. A Wi-Fi User Guide is also available if you need more help.
  5. Time to Surf: You’re all set to browse the net, catch up on emails, or post updates on social media after you’ve paid.

Wi-Fi Time and Prices

JAL offers inflight Wi-Fi at these rates:

  • 1-hour Plan: $10.15 per device.
  • 3-hour Plan: $14.40 per device.
  • Flight Plan (24 hours): $18.80 per device.

Good news for JALCARD holders – you get discounts!

  • 1-hour Plan: $9.15 per device.
  • 3-hour Plan: $12.95 per device.
  • Flight Plan: $16.80 per device.

The best part is, there are no data limits. You’re only billed from when you first log in.

Free Wi-Fi for Loyal Customers:

JAL rewards loyalty. If you’re a JMB DIAMOND or JGC PREMIER member, you’ll get a free JAL Inflight Wi-Fi Promotion Code.

And if you’re a JAL Mileage Bank member, you can swap 2,000 miles for one international Wi-Fi coupon (Flight Plan).

Paying Up

JAL tries to make life easier by accepting several payment methods. They welcome major credit cards such as Visa, MasterCard, American Express, Discover, and JCB. 

Remember, you’ll be billed in U.S. dollars. For JAL card holders, a 10% discount sweetens the deal.

Wi-Fi Possibilities

With JAL’s inflight Wi-Fi, your flight can be productive or just fun:

  • Browse the Internet and stay updated with social media.
  • Send emails and messages so you don’t miss anything important.

Do note, streaming video might be limited due to bandwidth restrictions.

Inflight Entertainment

JAL offers a selection of free inflight entertainment:

  • Movies and TV Shows: Make your flight more enjoyable.
  • Music: Choose from a variety of songs and albums.
  • Inflight Chat/Texting: Stay connected with your fellow passengers.

Wi-Fi Service Providers and Aircraft Coverage

Panasonic Avionics provides the inflight Wi-Fi service for Japan Airlines. To ensure passenger safety, the airline makes sure all systems are tested and approved by regulatory authorities.

Planes with Wi-Fi will have seatback cards with instructions for connecting.

Devices Supported

Inflight Wi-Fi on Japan Airlines is compatible with multiple devices like smartphones, tablets, and laptops. It supports different operating systems and browsers:

  • Google Chrome
  • Internet Explorer 7, 8, 9, and 10 (Windows Vista, 7, and 8)
  • Mozilla Firefox
  • Safari on Mac OS X

Just make sure your device is JavaScript-enabled and cookies are enabled for the purchase process.

Customer Support

If you have any questions or issues with the inflight Wi-Fi, you can contact Panasonic Avionics Customer Support. 

They can be reached via email ([email protected]) or phone. Support is available in Japanese and English so you can get help right away.


Are there any limitations on voice communications during the flight?

Yes, the system prohibits voice communication via cell phones or VoIP services to ensure that the cabin atmosphere remains tranquil for all passengers.

Can I send text messages or SMS using my device while onboard?

No, the Inflight Wi-Fi service doesn’t currently extend to the sending or receiving of text messages. The service primarily facilitates internet browsing and connectivity.

Can I use Virtual Private Network (VPN) connections with Inflight Wi-Fi?

Yes, corporate networks can be accessed using a VPN client and a firewall. Please note that VPN connection stability may vary due to brief interruptions in connectivity.

Why can’t I use streaming video websites with the Inflight Wi-Fi service?

Streaming video from websites requires extensive bandwidth, which may not be feasible on a plane due to bandwidth limitations. Thus, streaming services are not supported.

Can I connect multiple devices to Inflight Internet at the same time?

Although it’s possible to switch between devices within a single session, simultaneous access to the service during the same session isn’t supported. Each device has to connect individually.

How can I maintain a stable connection to Inflight Wi-Fi, and who should I contact if I have problems?

To ensure a stable connection, activate airplane mode on your device and connect to the “Japan Airlines” network.

For any persistent issues, consider contacting your device manufacturer or your company’s network administrator for post-flight support.


With JAL’s inflight Wi-Fi, you can stay connected and entertained during your flight. With its good pricing, easy payment, and wide range of supported devices and services, you can enjoy your journey even more. 

And with customer support and a detailed FAQ section, any issues or questions can be easily resolved. So sit back, relax, and stay connected with JAL’s inflight Wi-Fi service.

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