Hawaiian Airlines – In Flight Wi-Fi Usage Pricing & More

Hawaiian Airlines, known for its exceptional service and hospitality, offers an impressive in-flight WiFi and entertainment system to keep guests entertained and productive during their journeys. 

With high-speed internet access, a wide selection of movies, TV shows, games and more, Hawaiian Airlines aims to enhance the inflight experience. 

This comprehensive guide will provide everything you need to know about getting connected, entertainment options, customer support and more with Hawaiian Airlines’ inflight connectivity services.

How to Connect to WiFi

Connecting to WiFi on a Hawaiian Airlines flight is easy and straightforward. Follow these simple steps for access:

  1. Activate Airplane Mode and turn off Bluetooth and WiFi on your device.
  2. Manually connect to the “Movies on HawaiianAir” wireless network from your device’s WiFi settings.
  3. Open your web browser and go to HawaiianAirlinesWiFi.com.
  4. Choose a WiFi plan that suits your needs and make the payment (starting at $7.99).
  5. After payment, enjoy high-speed WiFi for web browsing and app usage.

WiFi Pricing and Plans

Hawaiian Airlines offers tiered WiFi plans based on the route and class of service:

Complimentary Entertainment

  • It includes Hawaiian Skies Programs, special island features, and 15 audio channels, free of charge.

Movies On Demand

  • Offering a selection of the latest Hollywood movies for $7.99 as a pay-per-view option.

Unlimited TV & More

  • It provides access to classic movies, TV shows, albums, games, and music videos for $7.99.

Keiki Pack

  • Designed for younger travellers, includes specially selected movies, TV shows, albums, and games for $5.99.

Payment Modes

Payment for WiFi plans is accepted via credit card online. Major cards accepted include Visa, MasterCard, American Express and Discover.

What You Can Do with WiFi

Once connected to the in-flight WiFi, passengers can:

  • Browse the internet and access social media sites like Facebook, Twitter and Instagram
  • Use messaging apps to stay in touch with family members and friends
  • Access work or personal email accounts and attachments
  • Stream entertainment may be limited depending on route and WiFi plan selected
  • Productivity apps like Office 365 available to utilize inflight WiFi for work

Inflight Entertainment

Hawaiian Airlines offers a great selection of inflight entertainment accessible via your own devices or seatback screens:

  • Complimentary movies, TV shows, games, music albums and more based on route and cabin
  • Hundreds of pay-per-view new release movies starting from just $7.99 per device
  • Inflight map displays your real-time flight progress and trip details
  • Inflight chat feature allows passengers to message fellow travellers
  • Over 50 radio stations, ranging from Hawaiian music to jazz, pop and more
  • Special programs detailing Hawaiian culture, cuisine and destinations

Wi-Fi Service Providers and Aircraft Coverage

Hawaiian Airlines has partnered with Panasonic Avionics to provide Ku-band satellite WiFi on all of its Airbus A321neo and Boeing 787-9 aircraft. 

This allows passengers to access the internet and entertainment options while in-flight. Looking ahead,

Hawaiian will begin installing SpaceX’s Starlink high-speed satellite WiFi on select transpacific planes starting in 2023. 

This will provide faster internet speeds and enhanced streaming capabilities on those routes. 

To access Hawaiian Airlines’ WiFi and entertainment, passengers can use:

  • Apple iOS devices – iPhone, iPad, iPod Touch with iOS 11.2 and higher
  • Android smartphones and tablets – Version 8.0 or newer
  • Laptops – Safari, Google Chrome or Mozilla Firefox browsers
  • Amazon Fire tablets – With Silk or Firefox browsers
  • Smartwatches – Apple Watch and Android Wear OS watches

Customer Support

Hawaiian Airlines provides customer support via phone, email or live chat on their website. You can also ask flight attendants for assistance connecting or troubleshooting inflight WiFi.

Some key support contacts include:

  • Website live chat agent – Available 24/7
  • Email – [email protected]
  • Twitter – @HawaiianAir
  • Phone – 1-800-367-5320

Frequently Asked Questions

Q: Is WiFi free on Hawaiian Airlines?

A: WiFi is free for First Class passengers. Select entertainment is free, with additional paid WiFi plans available.

Q: Can I use inflight WiFi on my phone?

A: Yes, Hawaiian Airlines WiFi is accessible on all smartphones provided Airplane Mode is activated first.

Q: What entertainment can I access for free?

A: Complimentary movies, TV, games and music are offered based on your flight route and cabin.

Q: How do I pay for WiFi onboard?

A: Payment is taken via credit card online once you sign into the WiFi portal. Cash payments are not accepted inflight.

Q: How fast is the WiFi connection speed?

A: With satellite WiFi, expect speeds of around 15-20 Mbps for general browsing and slower for streaming media.

In Conclusion

Hawaiian Airlines offers excellent connectivity in the skies with its onboard WiFi and extensive entertainment selections. 

With comprehensive plans suited for every flyer, staying entertained or getting work done mid-flight has never been easier.

Just remember to come prepared with a charged device and payment details handy for a seamless inflight experience.

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