Cathay Pacific – In Flight Wi-Fi Usage, Pricing & More

Cathay Pacific is one of the early adopters of onboard connectivity, having rolled out WiFi across much of its long-haul fleet. 

In this guide, we’ll explore everything you need to know about getting online with Cathay Pacific at 35,000 feet.

Connecting to the WiFi

Cathay Pacific aims to make getting online easy for passengers. Simply follow these steps:

  1. Enable Airplane Mode on your device before takeoff.
  2. Once the plane has reached cruising altitude, connect to the “Cathay Pacific WiFi” network.
  3. Open your browser and go to wifi.cathaypacific.com. This will take you to the WiFi portal.
  4. Select one of the paid WiFi plans or login if you have a complimentary subscription.
  5. You’re now connected! You can browse the web and use messaging apps as you fly.

WiFi Plans and Pricing

Cathay Pacific offers a range of inflight WiFi plans to suit different needs:

Flight Pass

  • $19.95 for 24 hours of access on flights over 6 hours.

Hourly Pass

  • $9.95 for 60 minutes of continuous access.

Messaging Pass

  • $5 for flights under 6 hours to use messaging apps.

Complimentary WiFi 

First and Business Class passengers enjoy complimentary WiFi access, while Marco Polo Club Silver members get a discounted $15 Flight Pass.

Payment Mode

Payments can be made by credit/debit card or through mobile payment services like Alipay and Apple Pay.

What You Can Do Online

Once connected, passengers can:

  • Browse the web and access social media
  • Check emails and use messaging services like WhatsApp
  • Stream music and videos, but bandwidth-intensive activities may be restricted
  • Use VPN services for secure browsing.

Inflight Entertainment

Beyond WiFi, Cathay Pacific offers an extensive selection of complimentary inflight entertainment via seatback screens. Passengers can enjoy:

  • Hundreds of Hollywood and Asian movies
  • Popular HBO and BBC television programs
  • Over 50 video games
  • Thousands of songs and playlists
  • Live flight maps and exterior camera views

Seat-to-seat chat is also available to connect with fellow passengers.

WiFi Availability

Cathay Pacific uses equipment from Panasonic and Gogo for WiFi connectivity. All Airbus A350 and Boeing 777-300ER aircraft are equipped, alongside select A330s. The airline aims to have WiFi fleetwide by 2025.

Supported Devices

Most WiFi-enabled devices can connect including laptops, smartphones, e-readers and tablets. Passengers should enable WiFi calling on mobile devices prior to the flight.

Customer Support

The cabin crew can assist with any inflight WiFi issues. You can also visit cathaypacific.com/wificustomercare for troubleshooting tips.

FAQs

Here are answers to some frequently asked questions about Cathay Pacific’s inflight WiFi service:

How fast is the connection speed?

It varies by aircraft but ranges from 3-10Mbps, suitable for email and social media.

Can I stream Netflix or YouTube?

Yes, but bandwidth-heavy streaming may be restricted during periods of peak usage.

Can I get a refund if the WiFi isn’t working? 

Unfortunately, purchased plans are non-refundable. But the crew will assist with any connectivity issues inflight.

Is there a data cap?

The WiFi plans offer unlimited data usage.

Conclusion

With a range of reasonably priced plans, Cathay Pacific offers a quality inflight WiFi experience. Stay productive or entertained with the airline’s connectivity options as you jet to your destination. Just don’t forget those noise-cancelling headphones as you video chat with friends back home at 35,000 feet!

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