– In Flight Wi-Fi Usage, Pricing & More

In the current age where being online is paramount, even at cruising altitudes, airlines like Aeromexico are investing significant effort to make sure their customers stay connected during their travels. 

Inflight Wi-Fi has grown to be an essential facility for passengers, allowing a range of services from basic web browsing to streaming of entertainment. 

A detailed overview of Aeromexico’s inflight Wi-Fi services, including its pricing schemes, device compatibility, and more.

Getting Connected to WiFi

Accessing the internet during your Aeromexico flight is a simple process. Here are the steps to connect to the inflight Wi-Fi:

  1. Activate Airplane Mode: Make sure your device is in airplane mode as you board the plane.
  2. Link to “Aeromexico WiFi” Network: Go to your device’s Wi-Fi settings, find, and connect to the “Aeromexico WiFi” network.
  3. Launch a Browser: Upon linking to the network, open your preferred web browser.
  4. Go to Type into your browser’s address bar, which will redirect you to the portal for the Wi-Fi connection.
  5. Pick a Plan: You’ll find different Wi-Fi plans available on the portal. Choose one that suits your needs.

WiFi Pricing and Plans:

Aeromexico provides various Wi-Fi plans to meet a myriad of passenger requirements. Here are the plans:

  • Free Messaging: At no cost, this plan supports messaging apps like WhatsApp, iMessage, Facebook Messenger, Kakao Talk, LINE, and more. However, it’s crucial to mention that this plan does not support media files, and web browsing is not permissible.
  • Web Surfing 180MB: At $19.95, this plan allows web surfing, social media usage, and email with a data cap of 180 MB.
  • Full Flight Unlimited: Priced at $39.95, this plan provides unlimited web surfing, social media usage, and email for the entire flight duration.

It’s important to note that Wi-Fi plans may change depending on factors like the flight path, length, and type of aircraft. For the most recent pricing details, refer to the Wi-Fi portal.

Payment Methods

Different payment methods are available for purchasing Wi-Fi plans on Aeromexico, including credit cards, debit cards, and potentially mobile payment options. Passengers can choose the most convenient method and make the payment securely.

Activities Enabled by WiFi

With Aeromexico’s inflight Wi-Fi, passengers can engage in various activities during their flight, such as:

  • Web Browsing: Surf the internet, keep up with the news, and visit websites for entertainment or information.
  • Social Media: Stay in touch with your social circle through various platforms.
  • Email and Messaging: Send and receive emails and messages via email clients and messaging apps.

While streaming is possible with certain plans, there may be restrictions on data usage and streaming quality. Passengers should be aware of these limitations to maximise their experience.

Inflight Entertainment

Aeromexico goes above and beyond to keep its passengers entertained by offering a range of free inflight entertainment choices. These include:

  • Movies: Enjoy the latest blockbusters and TV series on your personal screen. Please note that this service is available on selected aircraft only.
  • TV Shows: Stay updated on your favourite TV series, including popular titles like “House of the Dragon,” “The Last of Us,” “Friends,” and more.
  • Music: Listen to your favourite tracks or discover new artists during your flight.
  • Inflight Chat/Texting: Stay in touch with co-passengers through onboard chat and texting services.

Wi-Fi Service Providers and Aircraft Coverage:

Aeromexico collaborates with top Wi-Fi service providers, such as Gogo Inc. and Panasonic Avionics, to deliver reliable and high-speed inflight internet connectivity. 

Internet services are offered on various aircraft models, including Boeing 787s, 737s MAX, and 737-800. However, do note that some specific aircraft may not provide this service.

Supported Devices

The inflight Wi-Fi service on Aeromexico is compatible with a broad range of devices, including smartphones, tablets, and laptops. If your device can connect to a Wi-Fi network, you can enjoy the benefits of inflight internet.

Customer Support

In case passengers face any issues with the connectivity or have questions about the inflight Wi-Fi service, Aeromexico’s customer service line is available for help. Passengers can contact +1-800-237-6639 for troubleshooting and support.

Frequently Asked Questions

Here are some common queries about Aeromexico’s inflight Wi-Fi service:

Is the Wi-Fi service available on all flights? 

No, the service is available on selected aircraft only. Please check the amenities list for your flight or contact customer support for more information.

Is there a cost for using the Wi-Fi service? 

Yes, there is a fee for accessing inflight internet. Please refer to our website or contact customer support for pricing details.

Can I use my own data plan to access the internet on Aeromexico flights? 

No, you must purchase the inflight Wi-Fi service to access the internet on our flights.

Is the Wi-Fi service available throughout the entire flight? 

In most cases, yes. However, there may be brief periods of time when the Wi-Fi service is not available due to technical reasons or flying over certain regions.


In conclusion, Aeromexico is committed to providing its passengers with a seamless and enjoyable in-flight experience. While not available on all flights, they strive to offer this service on a majority of our aircraft. 

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