Aer Lingus – In Flight Wi-Fi Usage, Pricing & More

In this article, we’ll explore the ins and outs of Aer Lingus’ inflight connectivity, including how to connect, pricing, what you can do with the service, inflight entertainment, supported devices, and customer support.

How to Connect to WiFi

Connecting to Aer Lingus’ WiFi is a straightforward process, ensuring that passengers can stay connected even when cruising above the clouds. Here’s a step-by-step guide:

  • Turn on Airplane Mode: Once onboard, make sure your device is in Airplane Mode to ensure safe and interference-free operation.
  • Connect to the Network: Look for the “Aer_Lingus_WiFi” network and connect to it.
  • Open Your Browser: Launch your device’s web browser, which will automatically redirect you to the Aer Lingus portal.
  • Select a Plan: Choose a WiFi plan that suits your needs from the available options. These plans cater to various preferences, from casual messaging to seamless web browsing.

WiFi Pricing and Plans

Aer Lingus offers a range of WiFi plans to cater to the diverse needs of their passengers. The following plans are available:

Chat for an Hour

Prices start from €3.49 / $3.99 / £2.99. This plan allows passengers to use messaging apps to catch up with friends and family.

Keep Chatting: 

Prices start from €5.99 / $6.99 / £4.99. This plan enables passengers to stay in touch with loved ones via messaging services throughout the entire flight.

Stay Connected: 

Prices start from €13.49 / $16.49 / £11.99. Ideal for web browsing or using social networks to remain connected.

Don’t Miss a Thing

Prices start from €20.49 / $24.99 / £17.99. With this plan, travelers can stay connected throughout their flight, conduct online shopping, and send/receive emails.

Wi-Fi plan prices may vary depending on the flight route. For Business Class customers and AerClub Concierge members, WiFi is complimentary.

Payment Methods

Aer Lingus offers multiple payment methods for your convenience. Travelers can make payments using standard credit or debit cards, making it easy to purchase WiFi access.

What You Can Do with WiFi

Aer Lingus WiFi empowers passengers to make the most of their flight time, offering a range of activities:

  • Browse the Web: Stay updated on news, browse your favorite websites, and access information.
  • Access Email and Messaging: Send and receive emails, stay connected with work, and message friends and family.
  • Streaming Limitations: Aer Lingus WiFi allows web browsing and messaging, streaming services may be limited or restricted. Make sure to check the specific terms and conditions.

Technical Details

Here are some essential technical details about Aer Lingus’ inflight WiFi:

Internet Access Times

WiFi is activated at an altitude of 10,000 feet or approximately 20 minutes after take-off. It is deactivated during take-off and landing for safety reasons.

Bandwidth and Speed: 

Users can expect an upload capacity of approximately 5 Mbps and a download capacity of approximately 1 Mbps, similar to using public Wi-Fi on the ground.


The Wi-Fi connection is as secure as any other public Wi-Fi service. Connections to secure websites (HTTPS) or a Virtual Private Network (VPN) will remain secure.

Transmission Interruptions: 

Service interruptions can occur if the aircraft is not above 10,000 feet, is outside satellite coverage, or due to extreme weather conditions.

Using Multiple Devices: 

Customers cannot use the same purchased session on multiple devices simultaneously.


The system is tested and safety-certified by Aer Lingus and the European Safety Agency (EASA).

Billing Queries: 

For Wi-Fi billing queries, contact Panasonic, the service provider, at [email protected].

In-Flight Entertainment

Aer Lingus offers a captivating in-flight entertainment system. Passengers can take charge of their personal screens as they cross the Atlantic. 

This system allows you to play, pause, rewind, or fast-forward a wide range of blockbuster movies, classic films, TV programs, and box sets. 

Music videos are available for your entertainment, ensuring that you’ll never be bored on your next flight.

Aer Lingus Play App

Aer Lingus has also introduced the Aer Lingus Play App, which offers a new way to enjoy in-flight entertainment. With this app, you can:

  • Discover Content: Find out what’s playing before you step onboard.
  • Create Playlists: Create your own playlist with your favorite movies, TV shows, or music.
  • Control Playback: Take control of the screen, playback, and navigation directly from your personal device.

The Aer Lingus Play App is available for download on both Apple and Android devices and can be used on all A321LR aircraft.

How It Works

To use the Aer Lingus, Play App, follow these simple steps:

  • Step 1: Download the App: Simply download the Aer Lingus Play app from Google Play or the App Store before your flight.
  • Step 2: Connect to Wi-Fi: Connect your smart device to the in-flight Wi-Fi network Aer_Lingus_WiFi.
  • Step 3: Pair Your Device: Enter the 4-digit code that appears on the screen to pair your device, and you’ll be connected.

Wi-Fi Service Providers and Aircraft Coverage

Aer Lingus partners with Panasonic as the service provider for their inflight WiFi, ensuring reliable and high-quality connectivity. As for aircraft coverage:

Supported Aircraft: Most A330 aircraft offer WiFi for web browsing, messaging, and data. Additionally, all A321neoLR aircraft provide WiFi access for passengers.

Supported Devices

Aer Lingus makes it convenient for travelers by allowing a wide range of devices to connect to their WiFi. Whether you have a laptop, tablet, or smartphone, as long as your device is WiFi-enabled, you can stay connected.

Customer Support

For passengers with queries or facing issues, Aer Lingus provides efficient customer support. Here are answers to some common questions:


Is it free to download the Aer Lingus Play app?

Yes, it’s completely free to download the Aer Lingus Play app to your smart device. Once downloaded, you can begin discovering and creating your personal playlists.

Do I need to buy a Wi-Fi package to use the Aer Lingus Play App on board?

No, you do not need to purchase a Wi-Fi package to use the Aer Lingus Play app. Simply download the app before your flight and pair it with your smart device when you board.

Can I watch movies and TV on my personal device on board?

No, in-flight content can only be watched on the in-flight entertainment screens on board.

Can I still use the in-flight entertainment system if I don’t have the app?

Yes, you can still enjoy in-flight entertainment without Aer Lingus Play.

Is the in-flight entertainment system available on all aircraft?

In-flight entertainment is currently available on all A321LR and on a majority of Aer Lingus A330 aircraft. The Aer Lingus Play App is currently available on our A321LR aircraft, with the rollout on A330 aircraft commencing early next year.


Aer Lingus’ commitment to providing inflight WiFi and entertainment options ensures that passengers have a pleasant and productive journey. With easy connectivity, affordable pricing, and an array of entertainment options, 

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